Returns & Shipping Terms and Conditions

Returns and Exchanges
  • At hollyeva.com we know that you need a little time to see if a piece of art works in your space so we offer a 7 day money back guarantee on original artworks for purchasers within Australia.
  • When you receive your artwork you have 7 days to try it in your space and if you are not 100% happy you can return it undamaged, in its original condition for a refund on the artwork. Please note that delivery costs are incurred by the purchaser.
  • You must ensure that the artwork is securely packaged for return shipping.
  • Please note at this time, there are no returns on commissions, limited edition prints, special orders or orders shipped outside of Australia.
  • We cannot accept returns for items that have been damaged in shipping due to insufficient packaging. If this is found to be the case, the item will be returned to the customer at the customer’s expense.
  • The purchaser is liable for the cost of the return shipping.
  • Commissioned artwork may not be returned.
  • Limited edition prints and special orders on framed prints cannot be returned.
  • Unframed and framed popular prints, cushions and journals can be exchanged within 21 days if returned undamaged and in original condition (shipping cost must be paid by the purchasers).
  • Workshops are not refundable but can be transferred to another person or in the case of an emergency can be transferred to another workshop date (subject to availability).

How to return

  • If you would like to return an item, please email us info@hollyeva.com within 7 days of receiving your artwork (or 21 days for exchanges*), stating your reason for wishing to return the item as well as the collection date and address.
  • We will organise for the collection of the artwork and send you a confirmation email. Please print out this email and include it with the artwork being returned.
  • We will refund your purchase after the artist has received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 10 business days.
  • The cost of the return shipping will be deducted from the refund amount.
  • *Exchange does not apply to original art, commissions, special orders or limited edition prints
Shipping within Australia
  • We offer free shipping within Australia on selected items.
  • For shipping on larger artworks or framed prints we will provide a quote when the order is placed.
  • Handling time is usually 1-3 business days after your order has been processed. Delivery times will be dependent on your location. Please allow up to 10 business days.
  • Delivery times for special orders and commissioned work will be negotiated with the purchaser.
  • We are not responsible or liable for any lost or stolen parcels.

Pick up

  • Shipping will be free for pick up and collection of artworks from Holly Eva’s studio at Timber Mill Studios, Bulli.
  • Please note that once the artwork leaves the studio the purchaser is responsible for the artwork and we are not responsible or liable for any damage caused during transit.
  • To arrange pick up or collection email info@hollyeva.com

International shipping

  • We offer flat rate shipping outside Australia on selected items $25 AUD for two items and $50 AUD for 3 – 4 items.
  • For shipping on larger artworks or framed prints we will provide a quote when the order is placed.
  • Handling time is usually 1-3 business days after your order has been processed. Delivery times will be dependent on your location. Please allow up to 28 business days.
  • Delivery times for special orders and commissioned work will be negotiated with the purchaser.
  • We are not responsible or liable for any lost or stolen parcels.
  • Depending on shipping location and order specifics, all international orders are liable for import taxes and/or customs duties by the customer. If needed, contact your local custom offices to receive additional information about import costs.
  • We are not responsible for import costs on any order. Import costs will rest with the purchaser.

 

FREE SHIPPING WITHIN AUSTRALIA (Except original, canvas and framed art). Dismiss

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