Returns & Shipping Terms and Conditions

Returns and Exchanges
  • At hollyeva.com we know that you need a little time to see if a piece of original art works in your space so please choose carefully as there are no refunds or exchanges on original artworks, commissioned artworks, Limited edition prints or special orders.
  • Please note once purchased an Original Artwork or largely framed limited edition prints there is no exchange on the piece.
  • Hollyeva will need a 50% down payment on a commissioned artwork before commencing the piece.
  • You are able to exchange unframed prints, cushions and journals within 14 days of purchasing them at your expense of the shipping costs.
  • We cannot accept returns for items that have been damaged in shipping due to insufficient packaging. If this is found to be the case, the item will be returned to the customer at the customer’s expense.
  • Unframed prints, cushions and journals can be exchanged within 14 days if returned undamaged and in original condition please keep in mind  all shipping cost must be paid by the purchasers.
  • Workshops are not refundable but can be transferred to another person or in the case of an emergency can be transferred to another workshop date (subject to availability).

How to return

  • If you would like to return an item, please email us info@hollyeva.com within 7 days of receiving your artwork  stating your reason for wishing to return the item please keep in mind all postage and shipping costs are to be paid by you.
  • We will exchange your print cushion or journal after the artist has received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 7 business days.
  • When you have returned and shipped your item back Hollyeva will send you an invoice for the new postage costs once this has been paid we will post out your chosen exchange.
  • *Exchange does not apply to original art, commissions, special orders or limited edition prints
Shipping within Australia
  • We offer free shipping within Australia on selected items but if you choose to exchange a print cushion or journal the shipping then is on you.
  • For shipping on larger artworks or framed prints we will provide a quote when the order is placed.
  • Handling time is usually 7-10 business days after your order has been processed. Delivery times will be dependent on your location. Please allow up to 14 business days.
  • Delivery times for special orders and commissioned work will be negotiated with the purchaser.
  • We are not responsible or liable for any lost or stolen parcels but Hollyeva will always have parcels tracked by Australia post and any chosen couriers and on the more expensive pieces insurance will be added.

Pick up

  • Shipping will be free for pick up and collection of artworks from Holly Eva’s studio at Timber Mill Studios, Bulli.
  • Please note that once the artwork leaves the studio the purchaser is responsible for the artwork and we are not responsible or liable for any damage caused during transit.
  • To arrange pick up or collection email info@hollyeva.com

International shipping

  • We offer flat rate shipping outside Australia on selected items $25 AUD for two items and $50 AUD for 3 – 4 items.
  • For shipping on larger artworks or framed prints we will provide a quote when the order is placed.
  • Handling time is usually 10-14 business days after your order has been processed. Delivery times will be dependent on your location. Please allow up to 28 business days.
  • Delivery times for special orders and commissioned work will be negotiated with the purchaser.
  • We are not responsible or liable for any lost or stolen parcels.
  • Depending on shipping location and order specifics, all international orders are liable for import taxes and/or customs duties by the customer. If needed, contact your local custom offices to receive additional information about import costs.
  • We are not responsible for import costs on any order. Import costs will rest with the purchaser.

 

FREE SHIPPING WITHIN AUSTRALIA (Except original, canvas and framed art). Dismiss

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